FAQ
KIngdom come
Questions
Q: How does the Kingdom Come Work?
A: Once you subscribe to the Kingdom Come , a welcome T-shirt for your chosen school will be shipped to you within one-business day for both the standard and premium plan. Starting the following month,if signed up before the 1st, The second week of every month a new shirt will be shipped to you. new subscriptions must be made by the 28th of the month to qualify for the following month’s shirt.
If a subscription is made later than the last day of the month of any given month, the customer will receive Their College shirt during the month after the following month. (Ex: Subscription created on January 31st the customer will receive the welcome shirt and then the first monthly shirt the first week of February.) (Ex: If a customer creates a subscription on January 1st the customer will receive a welcome shirt and then will begin receive the shirt of the month during the first week of March.) ** The customer will NOT be charged for a month they do not recieve a shirt.**
Q: If I subscribe to the Premium Plan, what months do I get Long-sleeves & Sweatshirts.
a: please note the welcome shirt is always a t-shirt even in the premium plan. Long-sleeves are shipped the first week of Oct, Nov, & February. Crew Neck Sweatshirts are shipped the first week of December & January. You must be signed up by the 1st of the month prior to receive the long-sleeve or hoodie for that month. If you sign up after last day of the month, you will not receive long-sleeves until the first week of October.
Q: When Will I Get my College Shirt?
A: We ship all monthly shirts the first week of each month. All subscriptions must be placed before the 1st of the previous month to qualify for that month’s design. For example, you must be signed up before Jan 1st to receive February’s design. Your first welcome T-shirt will ship within one-business day of signing up.
Q: How do I join the College Shirt of the month Club?
A: Just enter the website and subscribe. All new subscriptions must be made by the 1th of the prior month. (example: January 31 for shipment the second week of February)
Q: How do I cancel my Kingdom Come subscription?
A: Please click the “Existing Customer” button on kingdomcome.com and follow the log in prompts. A temporary password will be sent your email that is on file. The password is time sensitive for your security. All cancellations must be made by the 28th of the month prior.
Q: Can I purchase the Kingdom Come designs without becoming a member?
A: Kingdom Come designs are only available to subscribers.
Q: Can I order previous Kingdom Come Designs?
A: If you are an active subscriber, you may purchase previous months. Email us at admin@kingdomcome.com for the link and password to order previous designs
Q: What is the return/exchange Policy?
A: All Sales are final with the Kingdom Come Club. However, if there are quality Issues or you have been shipped the incorrect size by Kingdom Come you may return or exchange a product. If such a scenario occurs please email admin@kingdomecome.com and follow the instructions given.
Q: What if I do not like the design?
A: We strive to make our designs unique and cutting-edge. The subscription designs can only be bought through the subscription service. We understand on occasion that the designs might not suit your style, this is when you show your school spirit by gifting it to someone with a birthday or some other special occasion or just to promote school spirit.
Q: How do I Change my Address?
A: Please click the “Existing Customer” button on kingdomcome.com and follow the log in prompts. A temporary password will be sent your email that is on file. The Password is time sensitive for your security. *All changes to address must be made by the 28th of the month prior (example: January 28th for changes to be made for shipment the second week of February)
Q: How do I Change my credit card information?
A: Please click the “Existing Customer” button on kingdomcome.com and follow the log in prompts. A temporary password will be sent your email that is on file. The Password is time sensitive for your security. *All changes must be made by the 28th of the month prior.* (example: January 28th for changes to be made for shipment the second week of February)
Q: How do I Change my Shirt size?
A: Please click the “Existing Customer” button on kingdomcome.com and follow the log in prompts. A temporary password will be sent your email that is on file. The Password is time sensitive for your security.* All changes must be made by the 28th of the month prior (example: January 28th for changes to be made for shipment the second week of February)
Q: What material is the Kingdom Come shirts made of? / How do the Shirts fit?
A: See the sizing chart on the website
Q: What if I have questions that are not listed?
A: please contact this email address admin@kingdomcome.com
Q: What if my Card Declines?
A: You will receive an email notification.
Q: If I make changes on my account when do they go into effect?
A: *All changes to your account must be made by the 28th of the month prior.
(example: January 28th for changes to be made for shipment the Second week of February)
Q: Can I give the Kingdom Come as a gift?
A: Just go to the website and follow the prompts.
Q: Can I have multiple subscriptions?
A: Yes you can have as many subscriptions as you would like.
Q: Where Do We Ship?
A: The U.S. and U.S. Military Bases